By terms of service we mean the rules on ordering, pricing, payment, delivery, refunds and privacy rules.
If you have any questions regarding these general terms and conditions, please contact us.
Phone: +381 61 1998 543
The owner of this website and the seller is ZORYA D.O.O.
Company address: Kapetan Mišina 27, #7, Beograd
Telephone: +381 61 1998 543
Tax ID number: 111488784
Company number: 21489786
Activity code: 4791- Retail sale via Internet
The buyer is a visitor who through the web store makes online purchases of products that are on the seller's website.
Product prices are expressed in RSD with VAT included.
All payments shall be made in the local currency of the Republic of Serbia - dinar (RSD).
CURRENCY CONVERSION: The middle exchange rate of the National Bank of Serbia is used for informative presentation of prices in other currencies. All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit cards, the same amount is converted into your local currency according to the exchange rate of credit card association. As a result of this conversion there is a possibility of a slight difference from the original price stated in our website.
Payment for the product can be made by payment card, payment on account and cash on delivery to the courier service when picking up the package.
DELIVERY WITHIN SERBIA
After your order has been processed, you can expect it to arrive in 2-7 working days.
We ship primarily by City express and Post express.
Shipping is free on all orders.
We are pleased to send orders outside Serbia. Please allow 5-14 working days for delivery to neighbouring countries and up to 4 weeks for delivery to most other countries, not including processing times. Duties and import taxes will be collected at the time of delivery, if required. Please check before you order, we don't want you to have an unpleasant surprise. Customs regulations require that we enclose an invoice with all orders shipped outside Serbia. International orders are usually shipped by EMS – Express Mail Service. Our shipping costs are calculated based on size, weight and destination of each shipment.
REFUND AND EXCHANGE POLICY
We hope that you enjoy our products. However, if for whatever reason you are not satisfied with your purchase or if you receive a damaged product, you have 10 calendar days to return or exchange an item from the date you received it.
To be eligible for a return your item must be unused and unwashed, in the same condition that you received it, it must be in the original packaging and the item needs to have the receipt or proof of purchase.
To return your product, please contact us at firstname.lastname@example.org
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and you will be credited by the original method of payment. If your payment was made by a credit card, partially or in full and regardless of the reason for the return, Zorya D.O.O. is obligated to make a request to the bank to issue a refund to your payment card account. Please allow a reasonable number of days for the refund to process.
Exchanges are processed once we receive the returned goods.
Sale items and gift cards cannot be refunded or exchanged.
We do not charge for shipping on exchanged or returned orders within Serbia. We are not responsible for return shipping from international orders and not able to reimburse for shipping charges. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
OUR COLLECTION AND USE OF YOUR PERSONAL INFORMATION
When you visit our website, join our mailing lists or newsletters, register for any of our events, place an order, or contact us for other similar business purposes we may collect certain personal identifiable information from you, including your name, address, email address, phone number or credit card information. We may also request additional information. We use this personal identifiable information for such things as processing your requests, communicating with you about your orders, informing you of new products, special offers, and improving the quality of our online guest services. If you do not wish to receive this information via email, please unsubscribe online.
DISCLOSURE OF YOUR PERSONAL IDENTIFIABLE INFORMATION
We will not share, rent or sell your personal identifiable information to any non-affiliates or third parties without your consent. However, we may disclose your personal identifiable information to third parties under limited circumstances if we conclude that we are required by law or have a good faith belief that access, preservation, or disclosure of such information is reasonably necessary to protect the rights, property, or safety of our Company, its customers, or the public. We may also contract with other companies and individuals to perform certain functions and services, including processing, storing, tracking, and organizing information on our behalf. These service providers may have access to personal identifiable information to perform their functions, but are prohibited from using personal identifiable information for direct or indirect marketing purposes or for any purpose other than providing services to us.
We may track visits to the pages and links on our websites so we can make decisions about the design and usage of the Site. While we may choose to share aggregate information on consumer behavior to third parties, none of this information shall contain personally identifiable information.
We use "cookies" to identify our registered members when they return to our Site. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Cookies enable us to provide special features such as storing items in your shopping cart between visits. Most Web browsers automatically accept cookies, but allow you to turn off cookies as part of the browser options. Even without cookies, you can still use most of the features of our Site, including placing items in your shopping cart and purchasing them.
THIRD PARTY APPLICATIONS
VIEWING AND CHANGING YOUR INFORMATION
You may view, update or change information related to your account. Login on the Site and access your account using your email address and password.
PROTECTION OF CONFIDENTIAL TRANSACTION DATA
When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using the SSL protocol and PKI System, as currently the most modern cryptographic technologies. Data security during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete billing process is performed on the bank's website. Payment card information is not available to our system at any time.
More details can be found on the following links:
Banca Intesa ad Beograd: http://www.bancaintesa.rs
MasterCard Secure Code: http://www.mastercard.com/rs/consumer/credit-cards.html
UPDATES TO THIS POLICY
ZORYA D.O.O. reserves the right to make changes to these general terms and conditions in accordance with its business rules or changes in regulations, as well as the right to change the offer of products available through the web store, and it will inform users about it in the usual way.
ZORYA D.O.O. may change the content of this website or the products and prices listed on the site at any time and without prior notice.